Accessibility
Melbourne Park is committed to providing accessible venues and events, and to supporting the safety and comfort of all guests.
If you or someone in your party requires assistance or has specific accessibility needs, our team is available to assist – contact us anytime.
Accessible Tickets
Melbourne Park is introducing AXS as its new Official Ticketing Partner. New accessible seating bookings can now be made through AXS.
To book, visit your event page on AXS and select Accessibility under Available Offers. If this option is not available for your event, please contact AXS on 1800 316 964, or email [email protected].
Accessible seating bookings made through Ticketek before 22 August 2026 for upcoming events remain valid.
Some events will continue to use Ticketek for accessible seating bookings, including PAW Patrol Live!, The Songs of John Farnham, Jason Derulo, Dan Does Footy Live and Iron Maiden. To book accessible seating for these events, visit your event page and select the Accessible filter to view available seating. If accessible seating is not available online, please contact Ticketek’s Accessible Bookings Hotline on (03) 9286 1208. You can also submit an online contact request here.
Accessible Parking
New accessible parking bookings for Melbourne Park events can be made through AXS.
To book, visit your event page on AXS and select Accessible Parking under Available Offers. If this option is not available for your event, please contact AXS on 1800 316 964, or email [email protected].
Accessible parking bookings made through Ticketek prior to 22 August 2026 for upcoming events remain valid.
Some events will continue to use Ticketek for accessible parking bookings, including PAW Patrol Live!, The Songs of John Farnham, Jason Derulo, Dan Does Footy Live and Iron Maiden. If this option is not available for your event, please contact Ticketek’s Accessible Bookings Hotline on (03) 9286 1208. You can also submit an online contact request here.
Parking on-site is limited, we recommend booking in advance.
A limited number of accessible parking bays are available in front of John Cain Arena on Olympic Boulevard.
Venue Access
Drop-Off and Pick-Up
Guests with reduced mobility attending Rod Laver Arena or Margaret Court Arena may be dropped off or picked up at the Northern Car Park (Entrance A, Batman Avenue), while those attending John Cain Arena or AAMI Park may do so at the Eastern Plaza Car Park (Entrance D, Olympic Boulevard).
All visitors have 20 minutes to drop off or pick up guests. Please note, exceeding this time may result in parking charges.
Guests may also be dropped off or picked up in the accessible parking bays located in front of John Cain Arena on Olympic Boulevard.
Entry
Melbourne Park is equipped with ramps and lifts, and accessible entry options are available at all turnstiles.
If you require assistance accessing your seat, please inform a member of our guest services team.
Other
A to Z
Assistance Dogs
We are committed to providing an accessible and enjoyable experience for all guests. Guests with disabilities are welcome to bring assistance dogs into our venues.
For more information, click here.
Braille Buttons
Rod Laver Arena
All lifts have braille buttons and are serviced by venue staff to assist guests moving around the venue.
Margaret Court Arena
All lifts have braille buttons to assist guests moving around the venue.
John Cain Arena
All lifts have braille buttons and are serviced by venue staff to assist guests moving around the venue.
AAMI Park
All lifts have braille buttons and are serviced by venue staff to assist guests moving around the venue.
Changing Places
Changing Places facilities provide suitable and safe facilities for people with disability.
Rod Laver Arena
Changing Places facilities provide suitable and safe facilities for people with disability.
Access to this facility requires a Master Locksmith Access Key (MLAK). If you do not have your own, one can be obtained from the Information Desk at Gate 4. Amenities include an adult-sized change table, ceiling hoist, peninsula toilet and privacy screen.
Changing Places facilities are located near Door 7.
Margaret Court Arena
Unfortunately, Changing Places facilities are not yet available at Margaret Court Arena. If you need assistance, please inform a staff member who will arrange access to the Rod Laver Arena facilities wherever possible.
John Cain Arena
Access to this facility requires a Master Locksmith Access Key (MLAK). If you do not have your own, one can be obtained from the Information Desk at Gate 7 (West).
Changing Places facilities are located near Door 4.
AAMI Park
Unfortunately, Changing Places facilities are not yet available at AAMI Park, however, accessible toilets are located near Aisles 3, 18, 23 and 37 on Level 1, near Aisles 10 and 21 on Level 3, and in all corporate areas.
Cloaking
Rod Laver Arena
Cloaking is available via Kia Arena or Show Court 3. Any prohibited items listed in the venue Conditions of Entry will not be accepted for cloaking.
Margaret Court Arena
Cloaking is available via the Information Desk at Door 7, or Show Court 3. Any prohibited items listed in the venue Conditions of Entry will not be accepted for cloaking.
John Cain Arena
Cloaking is available via the Information Desk (Gates 6 and 8). Any prohibited items listed in the venue Conditions of Entry will not be accepted for cloaking.
AAMI Park
Cloaking is available via the Information Desk (Gates 1 and 8). Any prohibited items listed in the venue Conditions of Entry will not be accepted for cloaking.
Companion Cards
Companion Cards are accepted for all events at Melbourne Park. New Companion Card bookings can be made for the accessible seating area by visiting your event page on AXS and selecting Accessibility under Available Offers. For Companion Card bookings outside of the accessible seating area, contact AXS on 1800 316 964, or email [email protected].
Companion Card bookings made through Ticketek prior to 22 August 2026 for upcoming events remain valid.
Some events will continue to use Ticketek for Companion Card bookings, including PAW Patrol Live!, The Songs of John Farnham, Jason Derulo, Dan Does Footy Live and Iron Maiden.
For more information about Companion Cards, click here.
Gender Neutral Toilets
Gender neutral toilets provide a restroom space that is inclusive and accommodating to individuals of any gender identity or expression.
Rod Laver Arena
Gender neutral toilets provide a restroom space that is inclusive and accommodating to individuals of any gender identity or expression.
Gender neutral toilets are located near Door 7.
Margaret Court Arena
Gender neutral toilets are located near Door 11.
John Cain Arena
Unfortunately, gender neutral toilets are not available at John Cain Arena.
AAMI Park
Gender neutral toilets are located between Aisles 22 and 23 on Level 1.
Hearing Assist
Hearing augmentation at Rod Laver Arena involves a transmitting and receiving system that improves audio for individuals with hearing impairments.
Guests can use individual receivers provided by each venue to enhance the auditory experience.
Rod Laver Arena
Hearing augmentation at Rod Laver Arena involves a transmitting and receiving system that improves audio for individuals with hearing impairments.
Guests can use individual receivers provided by the venue to enhance the auditory experience throughout the venue.
For access to hearing augmentation devices and additional information, please visit the Information Desk at Gate 4.
Margaret Court Arena
For access to hearing augmentation devices and additional information, please visit the Information Desk at Door 7.
John Cain Arena
For access to hearing augmentation devices and additional information, please visit the Information Desk at Gate 7 West.
AAMI Park
Unfortunately, hearing augmentation is not available at AAMI Park.
If you or anyone in your party requires assistance, please inform a staff member or visit Ticket Sales E and F on Ground Level.
Hidden Disabilities
Melbourne Park is pleased to support the Hidden Disabilities Sunflower program as part of our commitment to supporting staff and guests living with non-visible disabilities.
Wearing the Hidden Disabilities Sunflower allows staff and guests to voluntarily share that they have a disability or condition that may not be immediately apparent, and that they may require accessibility adjustments or assistance.
Staff or guests may choose to wear a sunflower badge, lanyard or wristband to participate.
For more information, click here.
Multi-Faith Prayer Rooms
A multi-faith prayer room provides a welcoming, inclusive space for guests of different faiths and beliefs, accommodating a variety of prayer practices in a safe and respectful environment.
Rod Laver Arena
Unfortunately, a multi-faith prayer room is not currently available at Rod Laver Arena.
Margaret Court Arena
A multi-faith prayer room provides a welcoming, inclusive space for guests of different faiths and beliefs, accommodating a variety of prayer practices in a safe and respectful environment.
A multi-faith prayer room is located near Door 10.
John Cain Arena
A multi-faith prayer room is located inside Gate 7 East near Lift 3.
AAMI Park
Unfortunately, a multi-faith prayer room is not currently available at AAMI Park.
Parents Rooms
Parents rooms are dedicated spaces designed to cater to the specific needs of parents and caregivers with infants or young children. Baby change facilities are also available in many accessible toilets.
Rod Laver Arena
A parents room is located near Door 3, while baby change facilities are located in all accessible toilets.
Amenities include a microwave, multiple baby change tables, nappy disposal, seating, privacy curtain, and tap and sink.
Margaret Court Arena
Parents rooms are located near Doors 6 and 19.
Amenities include a microwave, baby change table, nappy disposal, and tap and sink.
John Cain Arena
A parents room is located near Door 2.
Amenities include a microwave, baby change table, nappy disposal, seating, bar fridge and tap and sink.
AAMI Park
Parents rooms are located near Aisles 18 and 37 on Level 1, while baby change facilities are located in all accessible toilets.
Amenities include a microwave, baby change table, nappy disposal, seating, lockable breastfeeding stall, and tap and sink.
Special Effects
Events may contain sequences of flashing lights, lasers, strobes, haze and pyrotechnics which may affect photosensitive guests, and those with other medical conditions.
Sensory Inclusion
Melbourne Park has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs at Rod Laver Arena, Margaret Court Arena, John Cain Arena and AAMI Park.
Rod Laver Arena
Our sensory room is located opposite Door 9.
Sensory bags containing special KCVIP badges, fidget tools, noise-cancelling headphones, and other resources, as well as Writable Weighted Lap Pads, are available for loan (at no cost) via our Information Desk at Gate 4. You can also download the KultureCity app for further assistance with your visit to Rod Laver Arena.
If you or anyone in your group has sensory needs and requires assistance, please inform a staff member or visit the Information Desk at Gate 4.
Margaret Court Arena
Margaret Court Arena is dedicated to improving our ability to assist and accommodate guests with sensory needs.
Our sensory room is located near Door 15.
Sensory bags containing special KCVIP badges, fidget tools, noise-cancelling headphones, and other resources, as well as Writable Weighted Lap Pads, are available for loan (at no cost) via our Information Desk at Door 7. You can also download the KultureCity app for further assistance with your visit to Margaret Court Arena.
If you or anyone in your group has sensory needs and requires assistance, please inform a staff member or visit the Information Desk at Door 7.
John Cain Arena
Our Sensory Room is located on Level 3 via Lift 1.
Additionally, sensory bags containing special KCVIP badges, fidget tools, noise-cancelling headphones, and other resources, as well as Writable Weighted Lap Pads, are also available for loan (at no cost) via our Information Desk at Gate 6 and 7 (West). You can also download the KultureCity app for further assistance with your visit to John Cain Arena.
If you or anyone in your party has sensory needs, please inform a staff member or visit the Information Desk at Gate 6 and 7 (West).
AAMI Park
Our sensory room is located on Level 1, opposite Aisle 23.
Additionally, sensory bags containing special KCVIP badges, fidget tools, noise-cancelling headphones, and other resources are available for loan (at no cost) via our Information Desks at Gates 1 and 8. You can also download the KultureCity app for further assistance with your visit to AAMI Park.
If you or anyone in your group has sensory needs and requires assistance, please inform a staff member or visit an Information Desk located at Gate 1 or 8.
Toilets
Accessible toilets provide restroom facilities that accommodate individuals with mobility challenges or disabilities.
Rod Laver Arena
Accessible toilets provide restroom facilities that accommodate individuals with mobility challenges or disabilities.
Accessible toilets are located near Doors 3, 13, 16 and 20, and inside Railyards and Upper Deck. Amenities also include baby change facilities.
Margaret Court Arena
Accessible toilets provide restroom facilities that accommodate individuals with mobility challenges or disabilities.
Accessible toilets are located near Doors 6, 9, 16 and 19.
John Cain Arena
Accessible toilets provide restroom facilities that accommodate individuals with mobility challenges or disabilities.
Accessible toilets are located near Doors 2, 4, 6 and 8 on the concourse level, near Doors 1, 3 and 5 on Level 2, and in all corporate areas.
AAMI Park
Accessible toilets provide restroom facilities that accommodate individuals with mobility challenges or disabilities.
Accessible toilets are located near Aisles 3, 18, 23 and 37 on Level 1, near Aisles 10 and 21 on Level 3, and in all corporate areas. Amenities also include baby change facilities.
